My verification failed. What can I do?
When verification failed, the cause is usually a blurry or cropped photo, glare, an expired document or a name that does not match your profile. Retake the photo in good light with the whole document in frame. If the camera check will not work for you, you can ask for a manual review from the Verification tab.
Steps
- Open Account settings, then the Verification tab.
- Read the message under ID verification, then choose Try again. The return screen is headed "Let's try that again".
- Use a valid, unexpired document and make sure the whole ID is in the frame, in good light, with no glare. For a selfie mismatch, face the camera without glasses or a hat.
- If you cannot use a camera or your ID is not accepted, choose "Ask for a manual review" and tell us why.
Good to know
- Automatic checks are limited each day and each month; the screen tells you when your next check is available.
- If it still fails, choose Create a support ticket on Help & support.