How do I contact LiveRec support?
To contact LiveRec support, open Help & support from the account menu. Choose Chat with us to ask the assistant, or Create a support ticket to write to our team. Ticket replies come by email, and your requests and their replies are listed under Your support requests.
Steps
- Open the account menu and choose Help & support.
- Choose Chat with us, or Create a support ticket.
- For a ticket, pick what it is about (for example My account, Billing & plans or Something isn't working), add a Subject and describe what happened under "What happened?", then choose Send ticket.
- Read replies on Your support requests, which lists each request with its reference and status. You also get a notification when we reply, and a chat that became a request shows a "See this request and our reply" link.
Good to know
- The ticket form says we reply by email to the address on your account.
- Our support team usually replies within one business day.