Can I get a refund for a double charge?
Purchases are not refundable, as shown at checkout. The only exception is a duplicate purchase, which our team reviews and refunds. If you were charged twice, which is a double charge, create a support ticket from Help & support and include the payment dates and amounts. Cancelling a plan does not refund it.
Steps
- Open Help & support from the account menu and choose Create a support ticket.
- Under "What is this about?" pick Billing and payments, add a subject, then describe the payment date, amount and why.
- Choose Submit ticket and wait for our email reply. Keep the reference shown after you submit.
Good to know
- Charged twice: a duplicate plan is cancelled so it never renews, and the team reviews the refund. Tell us the receipt numbers.
- Refunded payments show Refunded and Net paid on the receipt.
Related articles
- Cancel your job seeker subscription
- Find your receipts and invoices
- Contact LiveRec and track your request
Prices are in USD and may change; the plans screen shows the current price for you. This is general information, not tax advice.