Why is LiveRec not loading or running slow?
If LiveRec is not loading, refresh, then try a private window to rule out extensions, and update your browser. If a page shows "Something went wrong on our end" with a Try again button, choose Try again after a moment; your data is safe. Close unused tabs, and use a stable connection for video interviews.
Steps
- Refresh the page, or choose Try again if the page offers it.
- Open a private window.
- Update your browser.
- Close other tabs and apps.
Good to know
- If one page is always slow, create a support ticket from Help & support and include the page address.
Try these in order
| Step | Why it helps |
|---|---|
| Refresh the page | Clears a one-off loading failure |
| Open a private window | Rules out browser extensions and stored data |
| Update your browser | Old versions can fail on newer pages |
| Close other tabs and apps | Frees memory and bandwidth |
| Switch network | Rules out a weak or filtered connection |
Common questions
The page says "Something went wrong on our end." Choose Try again after a moment. Your data is safe.
Video interviews lag. Use a stable connection, close unused tabs and check your camera and microphone. See fix camera or microphone problems.
Only one page is slow. Create a support ticket from Help & support and include the page address so we can look at that page.