My camera or microphone is not working
If your camera or microphone is not working, open the Microphone and Camera menus and pick the right devices. If a menu says Allow camera access or Allow microphone access, choose it and, when your browser asks, choose Allow. If you blocked access earlier, re-enable it in your browser's site settings, and close other apps using the camera.
Steps
- Open the lobby and, in the Microphone, Speaker and Camera menus, pick the correct devices.
- Allow access when the browser asks, or re-enable it in your browser's site settings (the lobby says "Allow it in your browser's site settings, then try again").
- Close other video apps and refresh.
- If the camera still will not start, join with the camera off using the camera button, then fix it after you are in; the Devices and settings option is available during the call.
- Update your browser. Use a recent version of Chrome, Edge, Firefox or Safari.
Good to know
- Weak internet hurts video most; use Wi-Fi close to the router or a cable.