How do I upload documents a recruiter requested?
When a recruiter working on your application asks for documents, LiveRec lists each request on a page called Documents requested. Upload one file per request. The files are used only to review your application, and the page shows the status of each one.
Steps
- Open the Documents requested page for your application, from the link in the request you received.
- Read each request. It shows a label, any instructions from the recruiter and a due date if there is one.
- For each request that says Waiting for your file, choose a file and send it. The message "sent for review" confirms it.
- Check back for the status.
What do the statuses mean?
| Status | Meaning |
|---|---|
| Waiting for your file | You still need to upload it |
| Under review | The recruiter has your file and is reviewing it |
| Verified | The recruiter accepted it |
| Rejected, please upload again | The file was not accepted. A line starting "Why:" explains, and you can upload a replacement |
What files can I upload?
PDF, Word (.docx), PNG or JPG, up to 15 MB each. LiveRec checks the file type and size before storing it. A file over 15 MB is refused with "That file is larger than 15 MB." If uploads are unavailable the page says so; try again later.
Common problems
- "We could not find that application." The link is for another account or an application that no longer exists. Sign in with the account you applied with.
- "Nothing has been requested for this application." No request is open.
- "Your document requests could not be read just now." Choose Try again.
- You want to know who sees a file. See Who sees my verification documents for ID documents, which are handled separately from application documents.