Why was my uploaded file blocked?
If an uploaded file is blocked, it is not saved and cannot be opened. You see a message that says what happened: either the file was flagged as harmful software, or it could not be checked right now. You can try another file, or upload the same file again after a minute.
Steps
- Upload a PDF or Word file from Resumes.
- If the file is blocked, you see: "This file was blocked because it looks like a virus or other harmful software. It was not saved. Check the file and try another one."
- If the file cannot be checked, you see: "We could not check this file for viruses right now, so it was not saved. Try again in a minute." Try the upload again.
- If you open a file that is still being checked, wait a moment and try again.
- If it keeps happening, submit a support ticket from the Help Center.
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