Why is my interview link not working?
If your interview link is not working, the cause is usually timing or an unconfirmed time. The Join button only works from 15 minutes before the start, only after both sides have confirmed, and only until the interview ends. A confirm link in an email works once. Find your message below.
What does the message on the interview mean?
| Message | What it means | What to do |
|---|---|---|
| Confirm a time to unlock Join | No time has been agreed yet | Open the confirmation panel and choose Confirm this time, request another time, or decline |
| Confirm attendance to unlock Join | You have not said you can attend | Choose Confirm attendance |
| Join opens at (time) / Join opens shortly before the interview starts | It is too early | Come back at the time shown, in your own time zone |
| The scheduled time for this interview has passed, so joining is closed | The end time is behind us | Message the other side to rearrange |
| This interview has already finished, so there is nothing to join | The interview is marked finished | Message the other side if that is wrong |
What does "This link is no longer usable" mean?
The confirm link in an invitation or reminder email works without signing in, but it can be used only once. It may already have been used, the time may have passed, or the interview was settled another way. Choose Sign in and open Interviews to see where it stands.
Time zones
Times are shown in your time zone. If the interview was set in a different zone, the details also show it, so you can check both. If you are unsure, compare the zone shown with your device's clock before the interview. Job seekers have no time-zone setting in Account settings; see Your time zone on LiveRec.
Where does Join take me?
A LiveRec interview opens the room in the same tab. If the employer chose Zoom, Google Meet or Teams, Join opens that meeting in a new tab. If that provider page fails, check the meeting in your calendar invite and tell the interviewer. See Join a video interview.
The interviewer is not there
Wait a few minutes in the waiting room, then message them. If you cannot reach them, the company needs to rearrange. Employers can reschedule or cancel from the interview: see Reschedule, cancel or no-show.
It says the interview is not on my calendar
A link with a wrong or incomplete interview code, or an interview that belongs to another account, is shown as not on your calendar. Sign in with the account the invitation was sent to and open Interviews.
Camera and microphone
If you are in the room but cannot be seen or heard, see Fix camera or microphone problems.