Refunds for employer payments
Employer purchases are not refundable, as shown at checkout. The only exception is a duplicate purchase, which our team reviews and refunds. Cancelling does not trigger a refund. If you were charged twice, create a support ticket from Help & support with the invoice numbers and what happened.
Steps
- Open Subscriptions & billing from your avatar menu and note the invoice in Billing history.
- Open Help & support and choose Create a support ticket.
- Under What is this about? choose Billing and payments, describe the charge and add the invoice number.
- Choose Submit ticket. Our team replies by email, usually within one business day, and you can follow it under My support tickets.
Good to know
- Credits and boosts are purchases too, so they are not refundable. Credits you buy do not expire.
- A duplicate purchase is cancelled so it never renews, and the team reviews the refund. Card return time depends on your bank.