Download an invoice or receipt

LiveRec EditorialUpdated

Billing history, on the Subscription plan tab of Subscriptions & billing, lists every invoice as Paid, Unpaid, Failed or Void. Use the download button on a row for a PDF, or the row menu for View invoice (View receipt once paid) and Download PDF. Issued invoices cannot be changed.

Steps

  1. Open the account menu, choose Subscriptions & billing, and find Billing history on the Subscription plan tab.
  2. On a row, choose the download button, or open the row menu and choose View invoice, then Download PDF.
  3. For an unpaid or failed invoice, open it and choose Pay invoice, or pay it from the Outstanding balance tab.
  4. Receipts for paid invoices open with View receipt.

Good to know

  • Past invoices cannot be edited; ask in a support ticket if one must be reissued.
  • Downloading needs the invoice download permission; if the button is locked, ask your account owner or billing admin.
  • Employer plans and add-ons are priced and invoiced in US dollars. Each invoice lists Subtotal, Tax, Total, Amount paid and Amount due.
  • The billing screens have no field for a tax ID or purchase-order number. For a tax question, create a support ticket with the invoice number.