My payment failed or my card was declined

LiveRec EditorialUpdated

If your payment failed, we email you and show a banner. We retry automatically after 3, 7 and 14 days from the first failure. Add a working card under Payment methods, or pay straight away with Pay now under Outstanding balance, both in Subscriptions & billing. If the last retry fails, the plan ends.

Steps

  1. Open Subscriptions & billing from your avatar menu and read the banner ("Your last payment didn't go through"). Choose Update card in the banner, or:
  2. Open the Payment methods tab, choose Add a card, and use Make default if it is not already the default.
  3. Open the Outstanding balance tab and choose Pay now. It also shows the next automatic retry date.
  4. If your bank asks for verification, finish it in the same window.

Good to know

  • Common causes: expired card, insufficient funds, wrong security code, or the bank blocking an online charge. Your bank can tell you which.
  • If your bank declines, try another card.
  • Only people with billing permission can change cards or pay; others see that the account owner has been asked to update the card.