Cancel your employer subscription

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To cancel your employer subscription, choose Cancel subscription in Billing. This opens a request form: pick the main reason, add any notes and choose Submit cancellation request. Our team contacts you within one business day to confirm the date, and your plan stays active until then. Cancelling is a request, not an instant button.

Steps

  1. Go to Billing and find your plan on the Subscription plan tab.
  2. Choose Cancel subscription (needs the "Request to cancel the subscription" permission).
  3. In Request to cancel your subscription, pick the Main reason for canceling, add anything else we should know, and choose Submit cancellation request.
  4. Wait for our team to contact you and confirm the cancellation date.
  5. Once a cancellation is scheduled, the plan card shows when it ends and a Resume subscription button. Choose it to undo the cancellation before the period ends.

Good to know

  • Resuming a pending cancellation is self-service. Starting a cancellation is not.
  • If you have a scheduled plan change instead, the plan card offers Keep current plan.
  • Cancelling does not refund past payments, see the refunds article.