Resume a cancelled subscription

LiveRec EditorialUpdated

To resume a cancelled subscription that shows "Ends [date]. It won't renew.", open Subscriptions & billing and choose Resume subscription under Your plan. The plan keeps renewing as before, with no new checkout. This only works while the cancellation is pending. After the plan has ended, choose a plan again.

Steps

  1. Open Subscriptions & billing from your account menu. The Subscription plan tab opens first.
  2. Under Your plan, find the line that says the plan ends and will not renew.
  3. Choose Resume subscription.
  4. Wait for the confirmation, "Subscription resumed. It will renew as usual." The plan line goes back to "Renews [date]".

Good to know

  • Resuming is self-service. Cancelling is a request sent to LiveRec support, so a cancellation only shows as pending once support has processed it.
  • You need the billing permission (owner or billing role). Without it you see a read-only note.
  • After the plan has ended, the Your plan section says so and shows a Choose a plan button. Use it to subscribe again.
  • Current prices are under Subscriptions & billing after you sign in.