Change or compare your employer plan

LiveRec EditorialUpdated

To change your employer plan, go to Billing and choose Change plan under your current plan. Choosing a higher plan starts today and you pay the prorated difference now. Choosing a lower plan is scheduled to start when your current period ends. You can keep your current plan before a scheduled change starts.

Steps

  1. Open Billing, find your plan on the Subscription plan tab, and choose Change plan.
  2. If annual plans are offered, use the Monthly and Annual switch at the top.
  3. Choose Compare plans under the cards to see features side by side.
  4. Choose the button on the plan you want. It names the direction: Upgrade to, Downgrade to, Switch to annual or Switch to monthly.
  5. Confirm. An upgrade says Upgrade and pay now; a downgrade says Schedule the change. The card shows when it starts.
  6. To cancel a scheduled change, go back to Billing and choose Keep current plan.

Good to know

  • Only people with the "Change the plan" permission can change plans. Owners and billing roles have it by default.
  • Switching from annual to monthly starts today and unused time on the annual plan is credited, as the plan card says.
  • Current prices are shown on the plan cards after you sign in.
  • We email a renewal reminder 3 days before each renewal. There is no pause option; a plan continues until it is cancelled or its payment fails.