Close your employer account and delete data
There is no Close account button for employers. To close your account, open Help & support, choose Create a support ticket and pick Account and sign-in. Records the law requires, such as invoices and payment records, are kept; the rest is erased. If you are the only owner, transfer ownership first.
Steps
- If you are the only owner, transfer ownership to a colleague: open Teams & permissions, use the row menu on their name and choose Transfer ownership.
- Open the Account menu in the top bar, then Help & support.
- Choose Create a support ticket.
- For "What is this about?" pick Account and sign-in, add a subject, describe the request and choose Submit ticket.
- Answer any follow-up from our team by email.
Good to know
- Cancel any paid plan first. Cancelling is also a request to our team, see the cancel subscription article.
- Our team carries out the closure. We complete account closure requests within 30 days. Some records are kept for set periods: identity documents up to 12 months, signed agreements 7 years from signing, and interview recordings 90 days. Read the Privacy policy.