Change your password or email address

LiveRec EditorialUpdated

Open Account settings, stay on the General tab and choose Change password next to Password. Enter your current password, then the new one twice, and choose Save. The Email row on that page is read-only, so to change your email address create a support ticket from Help & support.

Steps

  1. Go to Account settings, General tab, and choose Change password.
  2. Enter Current password, New password and Re-enter new password.
  3. Choose Save. After a successful change, the page tells you if other sessions were signed out.
  4. For a new email address, open Help & support, choose Create a support ticket, pick Account and sign-in and give your old and new addresses.

Good to know

  • Accounts that sign in only with Google or Microsoft have no LiveRec password, so Change password does not apply to them.
  • Repeated wrong current-password attempts are temporarily blocked; the page says how long to wait.
  • If you do not recognise a sign-in, change your password first, then turn on two-step verification under the Security tab.