Set up employer two-step verification and recovery codes

LiveRec EditorialUpdated

Two-step verification is mandatory for employer accounts. You scan a QR code with an authenticator app such as Google Authenticator or 1Password, then enter a six-digit code. You also receive ten single-use recovery codes. Save them somewhere safe, because each works once.

Steps

  1. Go to Account settings, then the Security tab.
  2. Choose Set up two-factor authentication. If LiveRec asks you to confirm it is you, enter the six-digit code we email you (it works once, for 10 minutes).
  3. Scan the QR code with your authenticator app, or enter the key shown under it. Then type the six-digit code from the app and choose Turn on.
  4. Under Recovery codes, choose Generate recovery codes. Copy them with Copy codes, save them in a password manager, then choose Done. They are shown only once.
  5. To replace the set, choose Generate recovery codes again. The old set stops working at once.
  6. At sign-in, if you lost your phone, choose Use a recovery code and enter one. Each code works once.

Good to know

  • Two-step login is required for employer accounts. If you turn it off, you are asked to set it up again the next time you sign in.
  • The Security tab shows how many of your ten recovery codes are left.
  • If you ask for a new emailed code, a short countdown limits repeat requests, and you see "New code sent".
  • We never ask for your password or codes by email, chat or phone.