How do I contact LiveRec employer support?

LiveRec EditorialUpdated

To contact LiveRec employer support, open Help & support. Choose Chat with us to ask the assistant, or Create a support ticket with a reason, subject and description. Our team replies by email, usually within one business day. For camera problems, check the device pickers in the waiting room and your browser permission.

Steps

  1. Open the Account menu in the top bar, then Help & support.
  2. Choose Chat with us, or Create a support ticket.
  3. In the ticket, pick an option under "What is this about?", add a Subject, describe the issue and choose Submit ticket. Keep the reference it shows.
  4. Camera or microphone: in the interview waiting room pick the right Microphone, Speaker and Camera, and allow access in your browser's site settings.
  5. Page issues: refresh, try a private window, update the browser.

Good to know

  • Screen sharing in an interview needs Chrome, Edge, Firefox or Safari on a computer.
  • Include the page address in tickets about a page problem.