Technology Manager - Digital & Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM
Overview
Tata Capitaltatacapital.comPosted 6 weeks ago
Mumbai, Maharashtra, INऑफिस से
जल्दी आवेदन करें- वरिष्ठता स्तर
- Mid
- रोज़गार का प्रकार
- पूर्णकालिक
- विशेषज्ञता
- Engineering management
Key skills
- Salesforce
- CRM
- Auditing
Main Accountabilities1. Digital Project Execution & Delivery
- Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations
- Ensure timely delivery aligned to business timelines and requirements
- Track project progress and resolve dependencies across teams
2. Application Support & System Stability
- Ensure uptime of core systems (LOS, SFDC, etc.) meets defined SLAs (≥95%)
- Drive reduction of system issues, defects, and recurring incidents
- Provide support during UAT, go-live, and post-production phases
3. Service Delivery & Issue Management
- Drive reduction in open implementation issues and CRs
- Ensure timely resolution of production issues and escalations
- Monitor service performance and improve turnaround time
4. IT Governance & Compliance Execution
- Ensure adherence to IT governance processes, audit requirements, and controls
- Support reduction in internal audit observations
- Maintain documentation, logs, and compliance records
5. Release & Patch Management
- Ensure timely patch deployment across SIT, UAT, and Production environments
- Validate deployments to ensure minimal defects and stable releases
- Coordinate with vendors and internal teams for smooth releases