Technology Manager - Digital & Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM

Overview
Tata Capitaltatacapital.comPosted 6 weeks ago
Mumbai, Maharashtra, INPresencial
Solicitud rápida
Nivel de experiencia
Mid
Tipo de empleo
Tiempo completo
Especialización
Engineering management

Key skills

  • Salesforce
  • CRM
  • Auditing

Main Accountabilities1. Digital Project Execution & Delivery

  • Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations
  • Ensure timely delivery aligned to business timelines and requirements
  • Track project progress and resolve dependencies across teams

2. Application Support & System Stability

  • Ensure uptime of core systems (LOS, SFDC, etc.) meets defined SLAs (≥95%)
  • Drive reduction of system issues, defects, and recurring incidents
  • Provide support during UAT, go-live, and post-production phases

3. Service Delivery & Issue Management

  • Drive reduction in open implementation issues and CRs
  • Ensure timely resolution of production issues and escalations
  • Monitor service performance and improve turnaround time

4. IT Governance & Compliance Execution

  • Ensure adherence to IT governance processes, audit requirements, and controls
  • Support reduction in internal audit observations
  • Maintain documentation, logs, and compliance records

5. Release & Patch Management

  • Ensure timely patch deployment across SIT, UAT, and Production environments
  • Validate deployments to ensure minimal defects and stable releases
  • Coordinate with vendors and internal teams for smooth releases