LiveRec refund and cancellation policy

LiveRec purchases are not refundable. This is the policy shown at checkout before you pay. The one exception is a duplicate purchase: if you were charged twice for the same thing, our team reviews it and refunds the duplicate. Cancelling a plan stops future renewals but does not refund a payment.

How do I cancel?

Seekers: open Subscriptions and billing, choose Cancel subscription, then Request cancellation. Cancelling is a request: our team contacts you within one business day and confirms the cancellation date, and you keep your plan until the end of the period you paid for. Your plan renews automatically until you cancel.

What if I was charged twice?

1. Open Help and choose Create a support ticket.
2. Pick the billing reason and give the payment dates, the amounts and the receipt numbers. Employers include the invoice number.
3. Our team reviews the ticket and replies by email. If it was a duplicate purchase, the duplicate is refunded. A refunded payment shows Refunded and Net paid on the receipt.

Affiliate commissions

If a purchase is refunded, the matching commission can be reversed for 60 days after you were paid.

Currency, tax and bank fees

Amounts are billed in US dollars. Refund timing and card return time depend on your bank.

Next step

See also our Terms of Service and Privacy Policy.

Questions? Submit a support ticket from the Help Center.

See also the Acceptable Use Policy and the Accessibility Statement.