Delivery Executive interview questions and scorecard
India context, central rules as of 30 Oct 2026.
Use these 12 questions to interview a delivery executive the same way every time. Ask all candidates the same questions, score each answer from 1 to 4 against the notes below, and decide on the total, not on first impressions. Pick 8 to 10 questions per interview.
At a glance
- Match the questions to your delivery executive job description: one question per must-have.
- Score each criterion right after the interview, before you talk to other interviewers.
- Follow up with "What did you personally do?" to separate individual work from the team's.
Questions
| # | Question | A good answer shows | Red flags |
|---|---|---|---|
| 1 | What are the traffic rules you follow while delivering? | Helmet, signals, speed, no phone while riding | Cannot name |
| 2 | What do you do if you feel unsafe on a route? | Informs support, stops | Ignores |
| 3 | Tell me about an accident or near miss. | Honest and learned | Hides |
| 4 | How will you reach on time on busy days? | Planning, safe shortcuts, informs delay | Speeding |
| 5 | A delivery will be late. What do you do? | Calls customer or support early | Silent |
| 6 | How well do you know [AREA]? | Familiar with landmarks and navigation apps | Not familiar but does not plan |
| 7 | A customer is not at the address. What do you do? | Calls, waits per policy, reports | Leaves the parcel anywhere |
| 8 | A customer complains about a damaged parcel. What next? | Listens, photos, reports | Argues |
| 9 | How do you speak to a customer who is rude? | Calm and professional | Responds rudely |
| 10 | How do you handle cash on delivery? | Counts, records, deposits on time | Mixes with own money |
| 11 | You receive extra change from a customer by mistake. What do you do? | Returns it | Keeps it |
| 12 | Do you have all documents for the vehicle and licence? | Valid and ready | Excuses |
Scorecard (1 to 4)
| Score | Meaning |
|---|---|
| 1 | Weak: no relevant example, or a red flag |
| 2 | Partial: general or hypothetical answer, little evidence |
| 3 | Good: a real, specific example that meets the standard |
| 4 | Strong: specific, repeated evidence and clear reasoning |
| Criterion | Questions | What a 4 looks like | Score |
|---|---|---|---|
| Safety | 1, 2, 3 | Follows traffic rules and handles hazards | |
| Reliability | 4, 5, 6 | On time, honest about delays | |
| Customer handling | 7, 8, 9 | Polite, solves problems at the door | |
| Honesty with money and goods | 10, 11, 12 | Accurate cash and parcel handling | |
| Total | / 16 |
Suggested rule: shortlist candidates whose average is 3 or higher with no criterion at 1. Change the rule before the first interview, not after.
Run it as a video interview on LiveRec
Open the candidate and choose Schedule interview, then choose Video and pick LiveRec video, which needs no link. After the call, open the interview and choose Submit feedback to give star ratings for Technical skills, Communication skills and Culture fit, a Decision and your comments; paste your scorecard result into the comments. Recorded LiveRec video interviews are deleted 90 days after the interview as standard, so tell candidates before you record. See Schedule an interview, private notes and feedback and recordings.
Fair interviewing
Ask only job-related questions. Indian law bars gender discrimination in recruitment for the same work and requires equal opportunity for people with disabilities, so keep questions on marital status, family plans, religion, caste or health out of the interview. See illegal interview questions for the principles; US-specific examples there differ.
Next step
Copy the scorecard into your interview scorecard template, then schedule the first interviews. For the method, read the structured interview guide.
Sources
- Ministry of Labour and Employment: https://labour.gov.in
- Rights of Persons with Disabilities Act, 2016, Department of Empowerment of Persons with Disabilities: https://disabilityaffairs.gov.in/
- US OPM, Structured Interviews (method reference): https://www.opm.gov/policy-data-oversight/assessment-and-selection/structured-interviews/
This is general information, not legal, tax or immigration advice. Rules change and your situation may differ. Consult a licensed attorney or qualified adviser.