I lost my phone. How do I use recruiter two-step sign-in?
To finish recruiter two-step sign-in without your phone, choose Use a recovery code at the two-step screen and enter one of the codes you saved. Each code works once. Recruiter accounts cannot use an emailed code as the second step. Only the authenticator app and a recovery code are offered.
Steps
- On the sign-in two-step screen, choose Use a recovery code.
- Enter a saved code (it looks like xxxx-xxxx) and verify.
- Once in, open the account menu, Account settings, then the Security tab.
- Choose Generate recovery codes to get a fresh set. Save them somewhere other than the lost phone.
- To move to a new phone, turn off two-factor authentication on the Security tab and set it up again with the new authenticator app. You are asked to set it up at your next sign-in anyway.
Good to know
- The page says "Two-step login is required for employer and recruiter accounts." If you turn it off, you are asked to set it up again at your next sign-in.
- Codes from the app change every 30 seconds. Enter the one showing now. After too many wrong tries, wait a few minutes.
- The recruiter portal has no list of signed-in devices.
- If you have no phone and no unused recovery code, the sign-in screen has no other way in. Save new codes as soon as you can.