How do I get recruiter help, or fix a sign-in problem?

LiveRec EditorialUpdated

As a recruiter, open Help & support from your profile menu. Choose Chat with us, or Create a support ticket, and follow it under My support tickets. Each ticket gets a reference. For sign-in trouble, use the same method you signed up with: Google, Microsoft or email and password.

Steps

  1. Help & support, then Create a support ticket: choose a reason, add a subject and a description; optionally attach files (PDF, PNG or JPEG, up to 10 MB each, up to 5 files).
  2. My support tickets shows status and replies.
  3. Can't sign in: check the sign-in method you used (Google, Microsoft or email and password).
  4. Two-step sign-in is required for recruiter accounts. At the Two-step verification screen, enter the 6-digit Authentication code from your authenticator app and choose Verify. Lost your phone? Choose the recovery option (Use a recovery code) and enter one saved code; each works once. Recruiters cannot use an emailed code as the second step.
  5. To see your status, generate new recovery codes or turn it off: account menu, Account settings, Security tab.

Edge cases

  • LiveRec never asks for your password.
  • The recruiter portal has no list of signed-in devices.
  • A resolved ticket can be reopened within 7 days (the window is set by LiveRec and can change); after that it stays closed. Open the ticket and choose Reopen ticket.