How do I unsubscribe from LiveRec emails or contact LiveRec?
Our marketing and update emails carry an unsubscribe link (and a one-click unsubscribe your mail app can use). It works without signing in. To contact LiveRec, use the contact page on the public site, which opens a chat, or sign in and open Help & support, where seekers, employers and recruiters can Chat with us or Create a support ticket.
Affiliates use Ask Livebot instead, because the affiliate portal takes no tickets. If four of its answers have not solved it, press Send this to a person in the chat. There is no phone support.
Edge cases
- These emails are always sent and cannot be switched off: account security, account verification, password reset, billing receipts, billing invoices, and background-check requests that need your action.
Pick the right route
| You want to | Do this |
|---|---|
| Stop marketing or update emails | Use the unsubscribe link in the email, or the one-click unsubscribe in your mail app. No sign-in needed |
| Ask a question as a seeker, employer or recruiter | Sign in, open Help & support, then Chat with us or Create a support ticket |
| Ask a question without an account | Use the contact page on the public site, which opens a chat |
| Ask a question as an affiliate | Use Ask Livebot. If four answers have not solved it, press Send this to a person |
There is no phone support.
Common questions
I unsubscribed but still get an email. Some emails cannot be switched off: account security, account verification, password reset, billing receipts and invoices, and background-check requests that need your action.
How do I see replies to a ticket? See contact LiveRec and track your request.