Vice President, Client Enablement (Project Management - Client Program Office)

We’re seeking a future team member for the role of Vice President, Client Enablement - Project Management, Client Program Office (CPO) to join our Global Payments & Trade, Client Program Office (CPO) team. This role is located in New York City, New York.In this role, you’ll make an impact in the following ways: • Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects. • Coaches and guides on project management. • Serves as an escalation point for complex issues. • Advises and guides clients on appropriate solutions and shepherds through to resolution. • Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience. • Participates with team in activities that align with their functional objectives. • Adheres to team standard operating procedures. • Tracks and reports on results and outcomes for client enablement projects. • Understands team metrics and dashboards. • Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs. • Resolves complex client onboarding/transition/conversion issues.

To be successful in this role, we’re seeking the following: • Bachelor's degree or the equivalent combination of education and experience is required. • 7–10 years of total work experience and at least 5–7 years of project management experience, including client implementation and project management experience, preferred. • Applicable local/regional licenses or certifications as required by the business.