Technology Business Analyst

• Partner with business and technology teams to understand needs, define priorities, and translate them into clear requirements.
• Analyze business processes, systems, data flows, and pain points to identify opportunities for improvement.
• Create user stories, functional requirements, process maps, workflow diagrams, and acceptance criteria.
• Facilitate discovery sessions, stakeholder interviews, requirements workshops, and solution reviews.
• Work closely with product managers, engineers, designers, QA, and project managers throughout delivery.
• Support testing by developing test scenarios, validating results, and coordinating issue resolution.
• Identify risks, dependencies, and opportunities to improve technology solutions and business outcomes.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.

• Experience working with APIs, integrations, cloud platforms, databases, or enterprise systems.
• Familiarity with data analysis, reporting, or business intelligence tools.
• Experience in a technology, SaaS (e.g., Salesforce, ServiceNow, Appian), federal government, or other highly regulated environment.
• Knowledge of product management, UX research, service design, or change management practices.
• Experience supporting system implementations, process automation, or digital transformation initiatives.
• Business analysis certification such as CBAP, CCBA, or PMI-PBA.
• Experience working with distributed or cross-functional teams.
• Experience or knowledge of Data Accountability Broker Submission (DABS) and Financial Assistance Broker Submission (FABS) functions.

The annual salary range for this position is $75,800.00-$113,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

Systems Analysis (SYS)

Up to 10%

Ability to Obtain Public Trust

• THREE (3+) years of experience as a technology business analyst, systems analyst, product analyst, or in a similar role.
• Experience gathering, documenting, and managing business and technical requirements.
• Strong understanding of software development lifecycles, Agile practices, and product delivery.
• Ability to analyze complex problems and turn them into practical, well-defined solutions.
• Experience creating process flows, data flows, user stories, use cases, and functional specifications.
• Strong communication, facilitation, organization, and stakeholder management skills.
• Comfort working across multiple teams and managing competing priorities.
• Experience with tools such as Google Workspace, Jira, Confluence, Azure DevOps, Visio, or similar platforms.

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.