Technical Solution Engineer

Responsible for Configuration CSR Handling Fault analysis E2E troubleshooting. Handling of HLR, MSS, or IMS / UDM CSR Handling (Fault Analysis, Troubleshooting) Emergency handling & Corrective maintenance in the network. Software updates, Upgrades New Features Implementation.

• Customer Issue handling

• Emergency handling

• Software Update Management (SUM) handling

• Knowledge Management

• Remote Service Gateway (RSG)

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon

Req ID: 793296

The Support Engineer is responsible for handling problems that have been reported by Customers or other Ericsson support organizations.