Supervisor, Security Services

Posting number: 2026-04765

Department: Water Services

Division: System Security

Job classification: Supervisor, Security Services

Posting type: Open & Promotional

Categories: Security

Provides security for City facilities, enforces rules and regulations, answers questions and provides information to the public. Supervises security officers including safety, annual evaluations, timecard management, scheduling of all staff and safety inspections.

Note: Recruitment is open until filled - applications will be reviewed weekly.

1. Plans, supervises and evaluates the work of personnel in the Security Units of the Police  Department or the Security Division of the Water Services Department.
2. Determines workload analysis; schedules personnel, tracks and processes timekeeping information.
3. Monitors fire, panic, and access control alarms.
4. Evaluates work standards and methods to ensure efficiency.
5. Issues Employee ID and Access Control Cards, and oversees access control systems.
6. Gathers and prepares statistical reports on a daily, weekly, monthly, or annual basis as required.
7. Resolves and handles complaints.
8. Determines effective resolutions to problem situations related to security.
9. Conducts research and/or audits, analyze findings, prepare reports and make recommendations to management.
10. Plans, prioritizes and assigns work schedules to all duty posts.
11. May receive and investigate security related incidents and write reports to management.
12. May be required to analyze and react to emergency situations, determine the nature of the emergency and contact the appropriate party.
13. Allocates department issued resources and insures appropriate financial accounting.
14. Conducts research and/or audits, analyzes findings, prepares reports and makes recommendations to management.
15. May operate a portable radio to maintain contact with staff and other agencies.
16. Operates city vehicles.
17. May perform duties of security officer.
18. Performs other related duties as assigned.

Minimum three (3) years’ experience as a security officer, police officer, or military police officer. One year of lead or supervisory experience, to include making assignments, instructing, and leading the work of subordinate employees, is preferred.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.Knowledge of:

• Industrial security practices
• Electronic security alarms and systems
• Principles and practices of personnel management, supervision,  and safety

• Analyzing and reacting to emergency situations
• Making assignments, instructing, and leading the work of subordinate employees

• High school diploma or GED.
• Valid Arizona driver’s license.
• May be required to work evenings, weekends and holidays.
• May require Terminal Operator Certification (TOC B) by the Arizona Department of Public Safety within six months of hire.
• This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.

1. Monitors the training progress of new security officers; recommends updates and implements changes in the training program.
2. Develops and updates policies and procedures.
3. Reviews and compiles CCTV video coverage.

• Review, monitor, and analyze CCTV video
• Identify hazardous or unsafe conditions or behaviors
• Develop and maintain effective working relationships with City staff and the public
• Effectively communicate orally and in writing
• Operate city vehicles

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.