Software Engineer

As a Member of Technical Staff 2 in SAN Engineering, you will be responsible for resolving complex customer-impacting issues across SAN and storage environments. You will partner with Support and cross-functional engineering teams to perform deep technical investigation, drive root-cause analysis, and deliver sustainable product fixes and improvements.

You will:

• Investigate and resolve complex customer issues across SAN, Fibre Channel, iSCSI, multipathing, SCSI/NVMe, and storage protocols.
• Perform root-cause analysis using logs, traces, packet captures, core dumps, telemetry, and system debugging.
• Reproduce issues, identify defects, and develop or validate code fixes and solutions.
• Collaborate with Support, Development, QA, Product Management, and engineering teams to resolve issues.
• Develop automation to speed troubleshooting, enhance efficiency, and reduce repeat issues.
• Contribute to product reliability, supportability, and diagnosability via reviews and best practices.
• Provide technical leadership and mentoring to build expertise in SAN troubleshooting and issue resolution.

• Extensive SAN/storage and enterprise storage experience
• Knowledge of Google Cloud, distributed cloud, K8s, and container orchestration
• Strong OS, networking, and distributed systems understanding
• Proficient in C/C++ and Python with debugging skills
• Analytical problem-solving for complex storage systems
• Excellent communication and collaboration with global teams
• Experience with Fibre Channel switches, SAN fabrics, multipathing, virtualization, NVMe/FC
• Skilled in developing diagnostic and automation tools
• Experience with enterprise customers and customer-facing teams

• Bachelor's or Master's degree in Computer Science or related field
• 2 - 4 years of relevant experience