SMAX Engineer

About this opportunity Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support. The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.

What you will do • Implement, configure, and support SMAX (Service Management Automation X) • Provide L2/L3 support for Incident, Problem, Change, and Request Management • Manage and resolve tickets (TTs) ensuring SLA adherence • Perform root cause analysis (RCA) and implement preventive measures • Support CR deployments, patches, and upgrades • Coordinate with L1/L3 teams and stakeholders for issue resolution • Manage SMAX deployed as microservices on Kubernetes/OpenShift • Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools • Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer) • Work with PostgreSQL database for reporting and data analysis • Write and optimize SQL queries for: Incident, Change, and Request data extraction • Support custom reports, dashboards, and KPIs • Perform: Data validation, Data reconciliation, Basic query performance tuning

The skills you bring • Hands-on experience with SMAX / ITSM tools • Strong knowledge of Kubernetes or OpenShift • Good understanding of microservices and container-based architecture • Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations • Strong troubleshooting and analytical skills • Knowledge of ITIL processes (Incident, Change, Problem Management)

• Experience with HPSM, HPSA, OBM, NNMi, uCMDB • Exposure to automation tools / scripting (Python, JavaScript, Shell) • Experience in telecom / OSS / managed services environment • Familiarity with cloud platforms and DevOps practices • ITIL Certified

Location : Bangalore/Noida

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”