Service Administrator

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Weare lookingforatalented ServiceAdministratortojoinourDistribution businessin (Anchorage, AK).100% OnsiteInthis role,you willmakeanimpactinthe followingways:

• Serve as the primary point of contact for customers, building and maintaining positive relationships
• Open and manage work orders, service requests, quotes, and repair plans
• Coordinate service work by scheduling technicians and monitoring progress
• Provide customers with timely updates on repair status, schedules, and warranty claims
• Process warranty claims and ensure all required documentation is completed accurately
• Maintain detailed service records and documentation within business systems
• Collaborate with technicians, Service Supervisors, and Team Leads to support efficient service operations
• Monitor key service metrics, including customer satisfaction and labor productivity

Tobe successfulin thisroleyouwill needthe following:

• Strong customer service and communication skills
• Experience coordinating service activities, scheduling work, and managing customer expectations
• Ability to create and manage complex work orders, quotes, and repair plans
• Working knowledge of warranty processes and claim administration
• Strong organizational skills with attention to detail and accurate documentation
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment
• Financial acumen and the ability to explain service charges and repair recommendations
• Experience using service management systems and electronic service tools preferred

1. Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.

2. Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.

3. Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.

Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Requires significant and/or in-depth knowledge obtained through specialized training.

Compensationand Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.