Senior Vice President, Client Processing Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Client Processing Managerto join our team. This role is located in Los Angeles – (4 days in office).In this role, you’ll make an impact in the following ways:

• Manages a medium to large-sized team or multiple small Client Processing teams.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as a top level of support for external clients who could not have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implement process improvements to improve the experience for all stakeholders
• Recruit, direct, motivate and develop staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.