Senior Lead Analyst

GCS (Global Commercial Services) Control Management (Specialized OR): The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

GCS Control Management Specialized Operational Risk (OR) is looking for a Senior Lead Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

• Bachelor's degree in finance, Business, Risk Management, Analytics, Engineering, or a related field.
• 2-3 years of experience in Data Analytics, Business Intelligence, Reporting, Automation, Operational Risk, Compliance, Audit, or a related analytical function.
• Strong analytical, problem-solving, and data interpretation skills.
• Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.
• Effective communication and stakeholder management skills.
• Shift Timings: 1 PM-9 PM OR 3 PM-11 PM (As per business requirements)

• Tableau Desktop
• Advanced Microsoft Excel and PowerPoint
• Experience working with large datasets

• Strong attention to detail and data quality mindset
• Ability to identify trends and derive insights from data
• Ownership and accountability for assigned deliverables
• Strong organizational and time-management skills
• Effective collaboration and stakeholder engagement skills
• Continuous improvement mindset with an interest in automation and innovation
• Fluent with Gen AI

• Experience supporting risk reporting, KRIs, scorecards, or management dashboards.
• Exposure to Operational Risk, Compliance, Audit, Control Management, or Governance functions.
• Experience translating analytical findings into business-focused insights and recommendations.

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Support the production, maintenance, and enhancement of Risk Performance Rating (RPR) dashboards.
• Perform data preparation, validation, and reconciliation activities to ensure reporting accuracy.
• Maintain Tableau dashboards, scorecards, and executive reporting views.

• Execute data quality checks and validation procedures across reporting datasets.
• Investigate data anomalies and support issue resolution activities.

• Prepare clear, concise reporting materials and presentations for business stakeholders.
• Contribute to executive-ready reporting through accurate and actionable analysis.

• Collaborate with metric owners, SMEs, and Control Management partners to validate data and reporting outputs.
• Support stakeholder inquiries and reporting requirements.
• Contribute to process improvements and reporting best practices.