Senior Director - Client Management

The Senior Director will play a crucial role in understanding client needs, developing tailored solutions, and expanding Bristlecone's business and relationship with clients. This role involves a deep understanding of client strategies, mapping business needs to technology solutions, and driving account growth and client satisfaction.

• Own a portfolio of accounts with P&L responsibility, aiming for defined growth goals.
• Build strong client relationships, especially with CXO-level interactions.
• Understand client business objectives and develop effective solutions using Bristlecone's services.
• Strategize and propose a range of solutions to clients, influencing their decision-making.
• Identify and discuss business value-added services for clients.
• Manage Client Technology Plans, ensuring timely and quality delivery.
• Regularly report to clients on project success and overall plan status.
• Support new client contract acquisition, including RFP/pitch support.
• Research and write Strategic Account plans.
• Build and lead a team of Client executives, focusing on growth KPIs.

• 12-15 years of experience in advising customers on business solutions, especially in the hi-tech/semiconductor industry.
• Ability to understand business challenges and advise on the best fit solutions and technologies.
• Trusted advisor role with a deep understanding of hi-tech domain and operational models for revenue acceleration.
• Expertise in supply chain processes, tools, technologies, and partner ecosystems.
• Proficiency in MS Office and Salesforce for productivity and CRM.
• Proven track record in retaining and growing accounts, creating large deals focused on digital Supply Chain transformation.
• Excellent communication skills for C-Level interactions and negotiations.
• Collaborative and solutions-focused approach, with the ability to leverage diverse technology teams.
• Proactive, creative, and innovative mindset, contributing new ideas and supporting team development.
• Keenness to learn and share knowledge, staying updated with business and technology trends.