Program Manager III (Revenue Cycle Manager) - CHS

Posting number: 202600338

Department: Community Health Services - CHS

Job classification: Program Manager III - CHS

Posting type: Open

Categories: Community Services, Accounting and Finance, Health Services, Customer Service, Project Management, Medical Billing & Coding, Office and Administrative Support, Program Management, Database Administration, Medical

Yavapai County Community Health Services is seeking a Program Manager III (Revenue Cycle Manager) to join our team!

The ideal candidate will possess experience in medical billing, coding, and electronic health record (EHR) systems, specifically NextGen. Additionally, a solid understanding of Federally Qualified Health Centers (FQHC), billing denials, management practices, key performance indicators, and team leadership is essential.

• Recruits, trains, and ensures staff are qualified to perform job functions; provides supervision and support to staff;  conducts performance evaluations.
• Oversees contracted services including cooperation with state agencies, writing RFP responses, contract compliance, budget management, data collection, and reporting requirements. Responds to calls from the public as needed.
• Ensures that department resources, including office supplies, space, and other shared items are efficiently utilized and oversees the operation of the site including equipment maintenance/repair, ordering general office supplies, and maintaining overall office appearance and cleanliness.
• Oversees the implementation of policies, procedures, and protocols and program evaluation and quality improvement.
• Assures compliance with Federal, State, and County requirements including day-to-day activities and reporting guidelines for all areas of responsibility. Oversees quality assessment, evaluation, and improvement.
• Performs other job-related duties as assigned.

• Education: Bachelor's Degree in Public Health, or closely related field.
• Experience: A minimum of two (2) years of experience in program management and supervision, to include two (2) years in public health or related field.
• An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis.
• Additional Requirements: Must possess a valid Arizona driver's license. Must possess a current fingerprint clearance card Issued by the Arizona Department of Public Safety.

• All pertinent facets of community health and community health education.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

• Supervision and management.
• Financial and budget management.
• Public speaking.
• Customer service.
• Communicating effectively verbally and in writing and communicating orally in a face­ to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

• Provide effective leadership and guidance to staff while inspiring and motivating teamwork.
• Provide timely, accurate, professional, and confidential services and process documentation effectively in the prescribed timeframe.
• Adapt to changing circumstances by suggesting innovations, showing flexibility, and keeping informed of program changes through training, meetings, and written/electronic correspondence.
• Seek out and participate in professional activities and professional development.
• Comply with County and department policies and procedures and exercise good judgment in making decisions according to established guidelines and regulations.
• Respond to emergencies with a public health consequence according to the department Emergency Response Plan.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion always.
• Act with courtesy, tact, and diplomacy.

Work Environment: The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements: Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 15 pounds.

Additional Job Information: FLSA: Exempt Grade: 15 Classification: At-Will Safety Sensitive: No