Parking & Traffic Control Officer PT/FT (PTCO) - Department of Transportation

Posting number: 202601850

Department: Transportation

Job classification: Parking and Traffic Control Officer

Posting type: Open

Categories: Code Enforcement, Public Safety

The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in one of the nation’s largest cities, while focusing on safety, sustainability, and active public life! For more information about DOT,

The Department of Transportation is currently seeking to fill multiple part-time & full-time vacancies for the Parking & Traffic Control Officer classification. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. There is one (1) full-time limit-dated position that is anticipated to be funded through June 30, 2031, subject to further extension as appropriate. However, should this position be discontinued through the budget process, the City may seek to place you in other internal job opportunities based on your previous work experience.In the Parking Compliance Unit, under the supervision of the Senior Parking & Traffic Control Officer and Parking & Traffic Control Supervisor, the Parking & Traffic Control Officer (PTCO) ensures enforcement on-street parking regulations in accordance with San José Municipal Code and California Vehicle Code through education, citation issuance, and vehicle impound to promote public safety, traffic flow, and compliance. The Parking Compliance Unit primarily provides enforcement for:

• School zones
• Meter and other time restricted zones
• Freight and passenger loading zones
• No parking/stopping zones
• Disabled parking spaces
• Residential permit parking zones
• Fire hydrants
• Stored vehicles on street
• Expired vehicle registration

Support services are also provided during special events, or scheduled street maintenance or cleaning. Depending on the work group, assignments will be made to any shift needed for an around-the-clock operation. Incumbents must be available for work on Saturdays, Sundays, and holidays.

The PTCO position in the DOT Parking Compliance Unit is responsible for:

• Patrolling assigned areas within the City limits and responding to complaints for illegally parked motor vehicles for the purpose of enforcing motor vehicle, roadway, garage and surface lot parking laws and regulations.
• Issues parking citations for violations and supports the effective use of designated parking spaces, time-restricted zones, and special-use areas.
• Supports school safety and vehicle abatement programs
• Provides tow support for construction or street maintenance projects.
• Provides vehicular and pedestrian traffic control during construction projects and special events within the City.
• Provide education and information about parking laws and regulations
• Participates in community outreach activities and communicates with the public regarding parking regulations and enforcement procedures.
• Patrol coverage areas without a partner by walking or driving
• Work alternate work shifts, including grave and swing, weekends, holidays, overtime, and on-call.

More information on the parking compliance program can be found here.

• Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate)
• One (1) year of experience in employment requiring independent decision-making and considerable contact with the general public.
• The following is a general statement for the classification. Individual positions may have additional or different physical/environmental elements.

Possess ability to:

• Move between/within work areas, including but not limited to sitting, standing, and walking on various surfaces, turning, bending, grasping, and making repetitive hand movements;
• Communicate in person and over the telephone or radio;
• Maintain professional demeanor during interactions with staff, customers and the public.

When assigned to an office environment, possess ability to:

• Operate, access, enter, and retrieve data using standard office equipment, including but not limited to a computer or tablet;
• Read printed materials and a computer screen;
• Be exposed to moderate noise levels and controlled temperature conditions.

When assigned to fieldwork, possess ability to:

• Maintain strength, stamina, and mobility to perform medium to heavy physical work;
• Lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment;
• Identify problems or hazards, work in confined spaces and around machines, and climb/descend ladders;
• Operate a motor vehicle and visit various City sites;
• Be exposed to unpredictable working conditions including but not limited to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances, fumes, dust, and air contaminants.

• Possession of a valid State of California driver's license.
• Successfully pass a formal San Jose Police Department Background Investigation.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Constructive Energies: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others
• Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
• Decision Making: Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
• Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
• Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
• Reliability: Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process.

Additional phases of the selection process may consist of one or more interviews and a formal police background check.

RESOURCES: If you need assistance with the online application system, please contact Human Resources (either by phone or in person). If you do not have access to a computer or the internet, there are computers for your use in the lobby of Human Resources.

City of San José - Human Resources 200 East Santa Clara Street 4th Floor, Tower San Jose, CA 95113 Monday - Friday (8:00 a.m. - 5:00 p.m.)

If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver’s license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jasmine Medrano at .