Manager - Storage Branch Operations - Housing - Branch Operations - Bengaluru - SDR Tower - JM

10815

• o Manage & control all operational activities at Storage Hub
• o Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
• o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
• o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
• o Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
• o Managing scanning of Original Property documents and other critical documents as per defined process
• o PDD acknowledgement in Finone and Bancs system
• o Query resolution with co-ordination through branches
• o Timely File reconciliation and publishing MIS to management on defined regular intervals
• o Timely retrievals of documents as per agreed and defined SLA’s
• o Adherence pre-defined DOA while exercising day today activities
• o Managing document retrievals for terminated contracts
• o Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
• o Checking and ensure timely processing of vendor bills
• o Co-ordination and document retrievals for various audit activities
• o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
• o Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
• Training to branches on process to ensure smooth functioning
• Graduate : Yes Masters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field.