IT Technician 6 - Help Desk Support

Posting number: 2026-04381

Department: DETR - ADMINISTRATIVE SERVICES

Job classification: IT TECHNICIAN 6

Posting type: Open Competitive

Categories: IT and Computers

The Department of Employment, Training, and Rehabilitation (DETR) is hiring for an IT Technician 6 in the Information Technology Division (ITD) at the Las Vegas office. This position primarily focuses on Help Desk Support, but may include Mainframe and Server Operations, and Network Operations and Support. This position provides onsite and remote technical support, deploying, configuration and maintenance of systems across regional and statewide office locations. Additional responsibilities include research and assistance with the procurement of hardware, software, and IT equipment, maintaining accurate system documentation and service logs, and maintaining awareness of emerging technology, cybersecurity requirements and protocols and policies. The position may require statewide travel to provide onsite technical support, equipment deployment, maintenance, and other field services, so a valid driver’s license is required. The position is subject to callouts, callbacks, emergency response, or work outside normal business hours based on operational requirements. Core Responsibilities of this position include: Provide onsite and remote technical support to end users, management, and business partners; assess support requirements, diagnose issues, and implement effective solutions. Deploy, configure, upgrade, and maintain workstations, laptops, mobile devices, network access equipment, peripherals, and video conferencing systems across regional and statewide office locations. Troubleshoot and resolve hardware and software issues, including operating system problems, application errors, hardware failures, memory upgrades, storage replacements, peripheral connectivity, and desktop application configuration. Respond to advanced and escalated help desk incidents, perform root-cause troubleshooting, document resolutions, and coordinate with specialized infrastructure, telecommunications, cybersecurity, and other technical teams when escalation is required. Perform technology refreshes, equipment replacements, system upgrades, and lifecycle maintenance to ensure field systems remain current, functional, and aligned with organizational standards. Research and assist with the procurement of hardware, software, and IT equipment; prepare technical specifications, evaluate solutions, and support purchasing decisions based on operational requirements. Consult with end users, management, vendors, and technical teams to identify technology requirements, resolve complex field issues, and improve the reliability and effectiveness of IT services. Manage IT assets throughout their lifecycle, including equipment tagging, assignment, transfer, delivery documentation, inventory reconciliation, and periodic physical inventories. Maintain accurate system documentation, equipment records, site information, network and architecture documentation, service logs, and records of daily field activities and completed work. Maintain awareness of emerging technology, cybersecurity requirements, security controls, industry standards, and organizational policies affecting field operations and endpoint support. Provide technical guidance and user education on hardware, software, security practices, and the effective use of IT resources. Support statewide and regional technology initiatives, deployments, relocations, office openings, and special projects requiring onsite technical expertise.

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience as described above.

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.

Perform related duties as assigned.

Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Incumbents in this class may supervise lower level technicians or serve as a team leader, but this does not, by itself, constitute justification for allocation to the higher level. This is the advanced journey level for network operations and support. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including a large number of end users often requiring assistance with difficult application and data access issues, or resolving issues at varying difficulty where the cost and effect of system failure is elevated. Incumbents are required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. They are often required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.Working knowledge of: workstation operating systems and hardware; local area network operating systems; installation, maintenance, and configuration of LAN-based workstation applications; LAN-based services such as security, user rights, and electronic mail; one or more network operating system's commands, administration and utilities including recovery and backup; LAN protocols with regard to workstation installation and configuration; and basic LAN wiring.

General knowledge of:LAN architecture.

Ability to: troubleshoot hardware, software, and communications issues on a LAN; understand IP addressing schemes and subnet configurations; work independently and as part of a team; provide work direction to lower level staff.