Exceptions Operations Specialist

Exceptions Operations Specialist The Operations Exceptions Specialist job is responsible for assisting with the day-to-day exception processing for consumer and commercial banking. This job performs transactional banking tasks such as overdrafts, non-post, account closures, and certificate of deposit (CD) changes. Working under moderate supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.

• Processing of general ledgers of internal accounts to ensure accuracy of all financial records, identifying and assisting in resolution of escalated discrepancies.
• Transaction processing of withdrawals, deposits, account closures, stop payment, batch checks, and dormant account activities.
• Account maintenance; including CD renewals, interest rate changes, product changes.
• Performs account servicing functions such as client authentication, account research, maintenance of logs, client authentication, and other duties.
• Monitors and contributes to report items, including Regulation CC and Regulation W.
• Completes exception processing, including non-post, overdrafts, and stop payment analysis.
• Performs maintenance on home equity loans.
• Handles processing of return deposit items and ATM float maintenance.

• 2+ years of banking experience, with a strong focus on banking operations.
• Demonstrated ability to analyze discrepancies, research account activity, and resolve issues while ensuring accurate and timely processing of transactions.
• Proven ability to manage multiple priorities and work queues simultaneously, maintaining a high level of productivity, organization, and attention to detail.
• Strong verbal and written communication skills, with the ability to clearly document findings, communicate effectively with internal partners, and escalate issues when appropriate.
• Previous experience working in back-office banking operations, with a strong understanding of operational workflows, controls, and service delivery.
• Hands-on experience processing high-volume banking transactions, including withdrawals, deposits, account closures, stop payments, batch check processing, and dormant account activities.
• Working knowledge of exception processing, including non-post items, returns, overdrafts, and stop payment investigations and resolution.
• Experience ensuring operational accuracy, regulatory compliance, and adherence to established policies and procedures.
• Proficiency with banking systems and applications used to support account servicing and transaction processing.

• No Experience Required; 2+ Years Preferred

• High School Preferred

• Physical Requirements: Sedentary Work

Career Level 3IC

Posting end date: 10/30/2026

EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

• Tuition reimbursement
• Commuter Benefits
• Life and Disability Insurance

$25 - $27

This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC