Discharge Planner

The individual in this position works under the direction of the RN and/or Social Worker to complete referrals for post-acute services for patients, and assists with tasks that do not require a clinical license or degree. The individual’s responsibilities include the following activities:

a) arrange post-discharge services;

b) create and follow up on electronic referrals using the Tenet Case Management system; c) review patient choice letters with patients/families for required signatures;

d) provide follow up Important Message to Medicare patients prior to discharge;

e) communicate with patients, families and other members of the care team;

(f) complete tasks assigned by Case Manager and Social Work staff;

g) make copies, send faxes and complete phone calls;

h) complete process reviews or audits as requested;

 Validates patient’s demographic and payer information with patient/family and notifies Patient Access immediately if any corrections are needed within 24 hours of admission  Validates that all commercial/managed care discharge have an authorization for status and level of care provided and notifies Director of Case Management (DCM) or designee of variances  Escalates discharged cases at end of the day that have no authorization or notification or dispute is provided by payor.  Ensures, on a concurrent basis, that all clinical needed by payors and updates are provided by alerting Case Manager assigned to case and escalating to DCM if not complete timely  Trends dispute/denial potential to DCM or designee by failure points to revenue cycle

MINIMUM EDUCATION: High School diploma or equivalentPREFERRED EDUCATION: Associate’s or Bachelor’s Degree from an accredited collegeMINIMUM EXPERIENCE: 2 years of experience in clerical or healthcare field. Possesses excellent organizational,verbal/ written communication skills, problems solving and computer literacy skills. Data Analytics skills.PREFERRED EXPERIENCE: Acute hospital experienceREQUIRED CERTIFICATIONS/LICENSURE: NAPREFERRED CERTIFICATIONS/LICENSURE: Paramedic, EMT or Nursing Assistant certifications.REQUIRED COURSES/ COMPLETIONS (e.g., CPR): NA#LI-NS1

Embark on a rewarding career with Saint Luke's Hospital hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Saint Luke's Hospital, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status