Consultant

KPMG is currently seeking a Mobile Application Support Analyst to join our Digital Nexus Technology organization in KGS.

• Resolve escalated application incidents and service requests.
• Perform issue investigation, troubleshooting, and root cause analysis.
• Coordinate issue resolution with product, engineering, infrastructure, and vendor teams.
• Monitor application health and support service levels.
• Track deployment checklists, operational readiness activities.
• Maintain support documentation and knowledge articles.
• Track support trends and recommend operational improvements.

• 1-3 years application support experience
• Incident management and problem management experience
• Familiarity with SaaS applications
• Ability to clearly communicate root cause and issue resolution
• Experience working with ticketing platforms and support SLAs

• Experience serving as a Level 2 support resource with ownership of incident triage, issue resolution, escalation management, and root cause analysis in a production environment.
• Experience supporting Cornerstone On Demand or similar learning management systems (LMS); CPE certification; content management platforms.
• Experience troubleshooting user identity, authentication, and single sign-on (SSO) issues.
• Experience supporting API-based integrations and data synchronization processes.
• Experience supporting iOS and Android mobile applications

Bachelor’s degree in computer science, IT, or related field.

• 1 – 3 Years relevant work experience