Constituent Services Coordinator

Posting number: 193379

Department: Attorney General's Office

Job classification: Program Coordinator I

Posting type: Open

Categories: Administrative Assistant, Paraprofessional, Customer Service

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Under general supervision, will assist in managing constituent services for the Attorney General’s Office.

• Responds to constituent telephone and written requests. Also, meets with scheduled and unscheduled visitors.
• Manages, organizes, and tracks constituent correspondence.
• Develops and maintains rapport with citizens through constituent outreach programs.
• Serves as backup for the Executive Assistant to the Attorney General when needed.
• Performs other related duties and special projects as assigned.

A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.

• Knowledge of laws, regulations, policies, and procedures relevant to the area of employment.
• Ability to exercise judgment and discretion.
• Ability to establish and maintain effective working relationships.
• Ability to interpret and apply laws, regulations, policies, and procedures.
• Ability to communicate effectively.

• Public Service Loan Forgiveness eligibility.
• Paid parental leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• Fifteen days of annual (vacation) leave per year.
• Fifteen days of sick leave per year.
• Thirteen paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

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DRUG SCREENING, CREDIT CHECK, DELINQUENT TAX CHECK, SLED BACKGROUND CHECK, AND GRIEVANCE CHECK REQUIRED.

THIS OFFICE IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER. EEOP Utilization Report available upon request.

We are committed to providing equal employment opportunities.