Communications Officer 1 / 2 / 3

Posting number: MSU101526C99187

Department: McNeese State University

Division: Business Affairs

Job classification: COMMUNICATIONS OFFICER 1

Posting type: Open

Categories: Community Services, Telecommunications, Law Enforcement, Customer Service, Dispatch, Records Management, 911 Telecommunications, Student Services, Communications, Database Administration

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At McNeese State University, our mission is to deliver a life-changing higher education experience by fostering a dynamic teaching and learning community committed to excellence with a personal touch.

McNeese offers excellent benefits to include retirement with LASERS, comprehensive insurance through Blue Cross Blue Shield of Louisiana, accrual of sick and vacation leave, 14 paid holidays per year, tuition reduction program for employees and qualified dependents, and many other supplemental benefit programs.

McNeese University Police Department is accepting applications for a Communications Officer 1, 2, or 3, depending on the level of experience of the selected applicant. This position supports the University Police as a dispatcher who receives and transmits information according to requests using telecommunication equipment to ensure timely responses.

• Six months of experience in transmitting and receiving messages by radio or in administrative services; OR
• Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
• Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS: All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

The Communications Officer will:

• Receive and respond to informational requests from officers and other emergency personnel.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer, dispatch to location, and relay the information.

• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.

• Maintain proper record keeping, monthly productivity and activity reports, and updates desk log during communications.

Position-Specific Details:

Location and Work Schedule: This position is for a Communications Officer with University Police.

This position reports to the Police Lieutenant and will serve as a dispatcher. This position requires a commitment to a 12-hour rotating shift schedule to provide 24/7 operational coverage. The schedule will alternate between day and night shifts, and employees will be required to work weekends and holidays as part of the normal rotation. We offer a structured rotation that provides regular breaks and consecutive days off to help balance the demands of the schedule. This position may be subject to overtime and is considered non-exempt under the provisions of the Fair Labor Standards Act.

Appointment Type:This vacancy is being announced as a classified position and is open to all qualified applicants and may be filled as a probationary or promotional appointment.

Career Progression:This vacancy may be filled from this recruitment as a Communications Officer 1, 2, or 3, depending on the level of experience of the selected applicant.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Entry Pay Rate/Level: $16.06/hourly / WS209 (CO1)
• Job Code: 171290
• SCS Position #: 50496926
• MSU Position #: C99187

• No Civil Service test score is required in order to be considered for this vacancy.
• Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
• * Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
• The candidate for hire must undergo a comprehensive background check and is subject to drug screening at hire and on a random basis. This position may require a valid driver's license and a clear driving record if required to drive for university business.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Kim Dronett, HR Analyst/Employment Liaison

Office of Human Resources