Clerical Assistant 3

Posting number: CS-2026-61600-00103

Department: Department of Labor & Industry

Division: LI BWC Hlth Cr Srvs Rvw

Job classification: Clerical Assistant 3

Posting type: SCSC E&T Vacancy

Categories: Office and Administrative Support

Do you excel in communication, organization, and delivering high-quality work? The Department of Labor & Industry is looking for a dedicated Clerical Assistant 3 to provide essential clerical and administrative support within the Bureau of Workers' Compensation, Health Care Services Review Division. In this role, you will help maintain efficient and effective operations under the Pennsylvania Workers' Compensation Act. If you are eager to grow your career, this is your moment!

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As a Clerical Assistant 3, you will play a key role in supporting the efficient operation of our division by accurately comparing, verifying, and entering information from medical documents and billing forms. Your work helps ensure documents, records, and office resources are handled accurately and efficiently. As a Clerical Assistant 3, you will perform the following duties:

• Document Review: Compare, verify, and enter information from medical documents and billing forms with accuracy
• Customer Communication: Respond to inquiries from customers and stakeholders through a variety of communication channels
• Information Assessment: Evaluate incoming information and determine its appropriateness, completeness, and nature, independently determining the correct processes and next steps
• Office Support: Complete copying, printing, scanning, emailing, uploading, proofreading, filing, and mail processing activities
• Supply Coordination: Maintain office supplies and equipment and assist with resource acquisition, purchase orders, and procurement activities as assigned

Be part of a team that depends on your expertise and values your contributions.

Interested in learning more? Additional details regarding this position can be found in the position description.

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

You must meet the PA residency requirement.

• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights mustapply to the internal posting for their seniority rights to be considered.

• Resumes, cover letters, and similar documents will notbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time. The expectation will be that employees will be onsite two days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test oncefor this posting.
• Your results will be provided via email.