Centers of Enablement Administrator Senior

Centers of Enablement Administrator SeniorRequisition ID: req1441 Employment Type: Unclassified Regular Full-Time (URF) Division: Business Relationship Mgmt Compensation: 119,918.00 - 149,898.00, Annual Salary Job Closing: September 23rd at 5:00pm Central Time Location: TRS Headquarters Building 2 1900 Aldrich Street Austin, Texas, 78723 United States

• Administers and coordinates enterprise CoE operational processes, priorities, deliverables, governance materials, and recurring activities to ensure consistent execution across TRS.

• Leads the maintenance, review, and continuous improvement of CoE documentation, templates, standards, procedures, roadmaps, decision logs, and governance materials.

• Organizes and facilitates meetings, working sessions, office hours, workshops, and stakeholder engagement activities.

• Prepares agendas, meeting summaries, action items, decision logs, and follow-up communications.

• Bachelor's degree in Business Administration, Information Technology, Management, Communications, Organizational Development, or a closely related field.

• High school diploma or equivalent and additional full-time experience in program administration, knowledge management or business administration or related experience may be substituted on an equivalent year-for-year basis.

• Five (5) years of full-time directly related, progressively responsible experience in Centers of Excellence, Centers of Enablement in governance programs, public sector, or highly regulated environment.

• A master’s degree or doctoral degree in a closely related field may be substituted on an equivalent year-for-year basis.

• Five (5) years of progressively responsible experience supporting governance programs, organizational enablement, Centers of Excellence, Centers of Enablement, technology adoption, digital transformation, or related enterprise initiatives in a public sector, financial services, or other highly regulated environment.

• Experience supporting Centers of Excellence, Centers of Enablement, governance programs, organizational change initiatives, technology adoption efforts, digital transformation programs, or enterprise innovation initiatives.

• Knowledge of project management, portfolio management, process improvement, or change management principles.

• Experience coordinating training programs, workshops, learning initiatives, user adoption campaigns, communities of practice, or workforce enablement programs.

• Familiarity with knowledge management practices and collaboration platforms.

• Experience supporting artificial intelligence (AI), automation, digital transformation, citizen development, low-code/no-code solutions, Microsoft Copilot, Power Platform, or other emerging technology initiatives.

• Experience working in the public sector, pension, benefits, financial services, or highly regulated environment.

• Knowledge of AI governance, responsible AI principles, data governance, risk management, compliance, privacy, or technology oversight practices.

• Experience coordinating cross-functional stakeholders, executive communications, governance committees, working groups, or enterprise adoption programs.

• Experience evaluating, implementing, supporting, or governing emerging technologies, including AI, analytics, automation, collaboration platforms, or digital workplace solutions.

• Enterprise governance frameworks and administrative controls.

• Program and project coordination.

• Knowledge management and documentation practices.

• Training administration and adult learning practices.

• Organizational change and technology adoption concepts.

• Performance measurement, dashboard reporting, trend analysis, and continuous improvement methods.

• Strong organizational skills with the ability to manage multiple priorities and deadlines Strong customer service and stakeholder engagement skills.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience preparing reports, presentations, meeting materials, and business documentation.

• Experience providing administrative, operational, project coordination, or program support services.

• Strong attention to detail and ability to maintain accurate records and documentation.

• Analyzing program data, identifying trends, and developing actionable recommendations.

• Administering complex, cross-functional programs, initiatives, or governance processes.

• Proficiency with Microsoft 365 tools, including Teams, SharePoint, Word, Excel, and PowerPoint.

• Excellent written, verbal, and interpersonal communication skills.

• Serves as a senior coordination point and liaison for CoE-related communications, stakeholder engagement, and cross functional follow-up activities.

• Facilitates stakeholder input sessions, synthesizes feedback, tracks commitments, and recommends actions to improve alignment, communication, and adoption.

• Develops and coordinates clear, timely, and audience-appropriate communications related to CoE initiatives, training opportunities, standards, events, and organizational updates.

• Administers enterprise knowledge repositories and establish processes to ensure CoE resources, standards, lessons learned, guidance, and training materials remain accurate, accessible, and aligned with governance expectations.

• Reviews knowledge content for consistency, usability, currency, and completeness and recommends updates to improve organizational learning and adoption.

• Documents processes, success stories, use cases, and implementation guidance.

• Develops, maintains, and analyzes dashboards, participation data, adoption metrics, performance indicators, and action plans to evaluate program effectiveness.

• Prepares status reports, presentations, trend summaries, and recommendations based on CoE performance data and stakeholder feedback.

• Supports monitoring of key performance indicators and action plans.

• Coordinates enterprise training and enablement activities, evaluates participation and adoption data.

• Recommends improvements to learning resources, schedules, communications, and support materials.

• Supports onboarding and ongoing education activities related to CoE programs and approved technologies. Partners with stakeholders and subject matter experts to develop and maintain learning paths, job aids, onboarding materials, and enablement resources that support consistent use of approved technologies and practices.

• Coordinates change management and adoption activities for CoE initiatives and organizational adoption efforts.

• Supports the development of communications, awareness campaigns, and engagement materials.

• Identifies barriers and recommends communication, training, or process improvements to support successful implementation and user engagement.

• Promotes awareness of CoE services, resources, standards, and governance practices.

• Coordinates intake, tracking, governance documentation, and stakeholder communications for citizen development and innovation initiatives.

• Monitors citizen development requests, identifies trends, tracks compliance with approved standards, and escalates risks or gaps related to responsible, secure, and compliant technology use.

Performs related work as assigned.

None

• Ability to coordinate multiple activities and maintain attention to detail.

• Ability to communicate effectively with both technical and non-technical audiences.

• Ability to create, organize, and maintain documentation and knowledge resources.

• Ability to gather information, track progress, and follow through on action items.

• Ability to work independently while supporting collaborative team objectives.

Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (

) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply.

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The Information Technology (IT) Division lays the foundation for TRS to deliver excellent service experiences across the organization and with our members. We serve with purpose through mentorship and collaboration across a broad variety of teams unified by innovation to create technology and information solutions that have a positive impact on our members’ lives.

We invite you to join one of Austin’s Top Workplaces. TRS offers a best-in-class combination of technology and continuous learning opportunities to equip you to solve problems, expand your knowledge, and create impact for 1 in 20 Texans.

The Centers of Enablement (CoE) Administrator is responsible for administering and coordinating enterprise CoE governance, operations, knowledge management, training enablement, stakeholder engagement, and continuous improvement activities across TRS. The incumbent will independently manage CoE administrative processes, analyze performance and adoption data, coordinate cross-functional initiatives, maintain governance and knowledge resources, and recommend operational improvements that support organizational capability development and technology adoption. This position serves as a senior operational resource that promotes the consistent implementation of CoE standards, governance practices, and innovation initiatives across the agency.