BSW Student Services Manager

Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. If business needs change, an individual employee’s designation may be adjusted with a required minimum of ten (10) business days’ notice unless employee conduct or safety issues necessitate otherwise at the discretion of management.

The BSW Student Services Manager provides coordination for student services within the Bachelor of Social Work (BSW) Program in the UNC School of Social Work. The BSW Student Services Manager reports to the Associate Dean for Undergraduate Education, and supports key functions across the undergraduate student experience, including admissions and recruitment, degree progress, student data management, reporting, and coordination with University offices.

As the BSW program scales to full implementation, the Student Services Manager will provide oversight of systems and processes that support students from application through graduation. The Student Services Manager is responsible for BSW admissions administration and student data management, coordinating recruitment and admissions activities, and developing and maintaining student data systems, reports, and dashboards. This position analyzes and synthesizes data across the student lifecycle to identify data-related trends, emerging needs, and opportunities for improvement, and provides actionable information to BSW leadership to support program planning, assessment, accreditation, and decision-making.

As a member of the BSW leadership team, the Student Services Manager collaborates with BSW leadership, faculty, staff, and University partners to ensure coordinated and student-centered services. This position develops expertise in relevant University and School policies, systems, and resources to help ensure BSW practices align with University and School requirements.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.