Analyst

Designation: Analyst

Band: B1

Job Location: Bangalore ( Work from Office

Time: 6:00 PM-3:30 AM

JOB DESCRIPTION: • Build customizations using extensions and scripts to meet business needs. • Actively identify opportunities to leverage Coupa functionality to improve efficiency. • Troubleshoot and debug production issues that users may have which could be data, process, Coupa configuration or integration related. • Support the Procure-to-Pay department during the month-end/quarter-end/Year-end close process. • Ensure that change control procedures are implemented and used for all production deployments. • User administration including assignment of roles, & user access levels. • User acceptance testing and system integration testing supporting instance upgrades and releases. • Partner with the vendor, IT and the Reporting team to achieve organizational management information and business intelligence objectives.

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No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed