System Support Assistant

Posting number: 2609-2133

Department: Health and Human Services Agency

Division: Social Services

Job classification: SYSTEM SUPPORT ASSISTANT

Posting type: Open

Categories: Health Services, Social Services, Miscellaneous, Human Services, Customer Service, Community and Social Services

THE COUNTY OF EL DORADO The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

Perform data entry, process changes, and operates automated systems or specialized software programs (such as MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, etc.); perform complex program support functions; perform a variety of specialized duties in support of professional and technical staff.

The El Dorado County Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include Behavioral Health, Public Health, Community and Social Services. Their over 600 employees are dedicated to enhancing and enriching the lives of those in their communities. SOCIAL SERVICES DIVISIONThe Health and Human Services Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, Medi-Cal, General Assistance, and employment services.

• Perform data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance.
• Operate a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions.
• Act as technical resource on more difficult problems or specialized issues.
• Maintain files, write or revise procedures, and may generate reports and documents using system resources.
• Review and reconcile system information (MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, or other automated system); assesses and updates records; take corrective action as appropriate.
• Research procedures, regulations, and/or technical materials as necessary.
• Use manuals, utilization guides, and All County Letters (ACL) System Change Requests (SCR), etc. to review upcoming changes to regulations, programs, and systems to keep knowledge current.

For a full description of duties and responsibilities please review the job description here.

Ideal Candidate Statement The ideal candidate for the System Support Assistant position is a detail-oriented, tech-savvy professional with strong proficiency in navigating and supporting automated program systems. This candidate demonstrates excellent problem-solving abilities, is comfortable researching regulations and translating updates into practical guidance, and excels at troubleshooting complex case or system issues. They are an effective communicator who can collaborate with program staff, management, and external partners, and who can prepare clear reports, training materials, and documentation. The ideal candidate is organized, adaptable, and able to prioritize multiple tasks while maintaining accuracy in a deadline-driven environment. They bring a customer-service mindset, a commitment to teamwork, and a strong ability to interpret and apply rules, regulations, and technical instructions.

They communicate effectively, participate in meetings to share progress and resolve concerns, and stay current on system procedures to keep staff informed through bulletins, updates, and training. They are comfortable gathering and analyzing data, identifying trends, and recommending improvements that support program goals.

This candidate collaborates well with internal teams, Subject Matter Experts, and external partners, representing the County in discussions related to system functionality and enhancements.

Human Resources will assess your application to determine if you are minimally qualified using the following recommendations:

Where college degrees and/or college course credits are required, degrees and college units must be obtained from an accredited college or university. Courses from non-accredited institutions will not be evaluated for this requirement.

Education and Experience: Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying.

Three (3) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications;

Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university; and

Two (2) years of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications.

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

SUBMIT YOUR APPLICATION When your online application and responses to the required supplemental questions are complete, click 'Accept".

RECRUITMENT PROCESS The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The County of El Dorado is recruiting applicants for System Support Assistant. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer. We are currently recruiting for the following:

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing. A positive test may result in the revocation of an employment offer.

As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every five (5) years.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just:

• 40 miles to Downtown Sacramento
• 50 miles to Sacramento International Airport
• 129 miles to San Francisco

Here area few of the many activities and events available throughout El Dorado County:

• Hiking, Camping, Fishing, Boating, and Watersports
• Skiing and Snowboarding
• Live Music and Music Festivals
• Local Craft Breweries and Wineries
• El Dorado County Fair
• Placerville Speedway Races
• Farm to Fork Restaurants
• Small Business Shops

Employees that are buying a home in El Dorado County may qualify for down payment assistance.