Sr Assoc-Digital Product Ops

The role supports the adoption and awareness of Enterprise Data Management products and services through impactful communications, engaging learning content, and user-centric design. Working closely with Product Owners, EDO, BUDOs, and cross-functional teams, this role contributes to enterprise enablement initiatives, creates intuitive user experiences, and helps drive product adoption through collaboration, creativity, and continuous improvement.

• Develop communications & build awareness: Create and execute impactful communications that promote awareness and adoption of Enterprise Data Management products and services.
• Deliver learning & enablement: Develop engaging learning resources, self-service content, and support enablement sessions to drive product understanding and user adoption.
• Collaborate across stakeholders: Partner with Product Owners, EDO, and BUDOs to gather feedback, support key initiatives, and contribute to a seamless user experience.
• Design user-centric experiences: Leverage design thinking to create intuitive communications, training materials, and digital assets that simplify complex concepts and enhance user engagement.

• 4+ years of experience in communications, learning & enablement, design, product marketing, or change management.
• Strong communication and storytelling skills, with the ability to create engaging content for diverse audiences.
• Familiarity with design principles and tools (e.g., Figma, PowerPoint, Adobe Creative Suite, Canva) to develop user-centric experiences.
• Proven ability to collaborate across cross-functional teams, manage multiple priorities, and deliver high-quality outcomes.
• Proactive, customer-focused, and eager to learn, with a passion for improving user experience and driving product adoption.

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.